Last updated: June 2026
This policy explains what personal information I collect, why I collect it, how I look after it, and what your rights are. It is provided in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our contact details
Name: Anna Rivers
Address: 2 Radford Hall, Southam Road, Radford Semele, Leamington Spa, CV31 1FH
Phone: 07437 334 073
Email: anna@leamingtonreflexology.com
I am the data controller for the information described in this policy.
The type of personal information I collect
To give professional reflexology treatments, I need to ask for and keep information about your health. I only use this for informing your reflexology treatments and any advice I give as a result of your treatment. The information held is:
How I get the information and why I hold it
Most of the personal information I process is provided directly by you, for one of the following reasons:
I use the information you give me to provide you with the best possible treatment options, support and advice. I do not share this information with anyone outside my practice, except where I am required to do so by law.
Lawful basis for holding and using your information
Under the UK GDPR, the lawful basis I rely on for processing your information is my legitimate interests — namely my need to retain the information in order to provide you with the best possible treatment options and advice.
I also rely on legal obligation to keep certain records for the periods required by:
Because I hold special category data (health-related information), the additional condition under which I hold and use this information is to fulfil my role as a health care practitioner bound by confidentiality under the Association of Reflexologists (AoR) Code of Practice and Ethics.
How I store your personal information
I am committed to keeping your personal data secure. To prevent unauthorised access or disclosure, I have appropriate technical, physical and managerial procedures in place to safeguard the information I collect from you.
I keep your records for the retention periods set out above. Once the applicable period has passed, I securely dispose of paper notes by shredding and then burning them. I will contact you using the contact preferences you give me.
Cookies
My website uses cookies — small text files placed on your device — to help the site work and to understand how visitors use it so that I can improve it. The site does not use cookies to track you across other websites or for advertising.
When you first visit the site you can choose to accept or decline non-essential cookies using the cookie banner, and you can change or withdraw your choice at any time through your browser settings. Declining non-essential cookies will not stop you from using the site.
Your data protection rights
Under data protection law, you have the right to:
You are not required to pay any charge to exercise these rights. If you make a request, I have one calendar month to respond.
To make a request, please contact me at anna@leamingtonreflexology.com.
You can find full details of your rights on the Information Commissioner’s Office (ICO) website: ico.org.uk individual rights guide.
How to complain
If you have any concerns about how I use your personal information, you have the right to complain to me directly. Please contact me — by email or by post — setting out:
Email: anna@leamingtonreflexology.com
Post: Anna Rivers, 2 Radford Hall, Southam Road, Radford Semele, Leamington Spa, CV31 1FH
I will acknowledge your complaint within 30 days of receiving it. I will then look into it without undue delay, keep you informed of progress, and let you know the outcome.
If you remain dissatisfied with my response, you can complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection. This service is free of charge.
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Therapist’s rights